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Contact us for customisations

Our Services

From the shells, bones and stones worn by our prehistoric ancestors to the metal jewels of the ancient world, jewellery has always been a form of human adornment. It elevates an outfit, catches the eye, lifts the mood and makes a statement.

Our range of services are all offered at our flagship store in Franschhoek, and our team is always ready and willing to assist. Whatever you want, we’ll make it happen, so please get in touch to discuss your jewellery needs with us.

Custom Designs

After years of designing custom jewellery for clients, we’ve mastered this intricate and meticulous process. Following a one-one-one consultation to discuss what you want and how you visualise your custom jewellery piece, we will send you a sketch for approval before proceeding with the in-house manufacturing.

For those who prefer to see the completed product before giving us the go-ahead, we also offer 3D rendering using computer-aided design (CAD) software. Please contact us to enquire about this premium service, or discuss it with our designer during your consultation.


Custom Designs_3

Times change – and so does taste! A ring or necklace that your mother or grandmother loved dearly may leave you less than enthused, or perhaps those earrings and bracelets you bought in the ‘80s simply don’t do it for you anymore…

Luckily for you, jewellery designs are not, ahem, set in stone, and we’d be more than happy to redesign your old pieces and give them a new lease on life.

Remote Consultations


We know it’s not always possible for clients to come to the store to discuss their needs with us, which is why we also offer online consultations with our head designer Jackie, via Zoom or Team Viewer

Send us an email, book a time and make sure you have a stable internet connection.

Jewellery Valuations

Valuation Website Pic

Whether for insurance or other purposes, we are happy to do valuations on all pieces purchased at Penchant Design. For pieces not made or sold by us, please provide the original valuation or invoice, alternatively we’ll supply an estimate based on our experience and current market values.

If required, we can also obtain and provide certification for your stones and pieces. Please contact us to find out more.

Laser Welding

LAser WElding

Our state-of-the-art laser welder allows us to repair and weld all kinds of pieces, including complicated designs.

This welder can be used on an array of materials, including intricate pieces with delicate gemstones, precious metals, titanium and various other metals.

Jewellery Maintenance

Jewellery Maintenance

Take care of your jewels and they’ll take care of you… Regular wear and tear can cause your favourite pieces to lose their lustre, so bring them in and trust us with your repairs, polishing and plating, cleaning and resetting.

The first polish and plating is done free of charge on all items purchased in-store, and you’re always welcome to pop in for a free wash-and-go (excluding polish and plating).

Stringing and Restringing

Stringing and Restringing

Coco Chanel once said “A woman needs ropes and ropes of pearls” and we tend to agree. In addition to pearls, we also string gemstones at our workshop.

Customers' Testimonials

"I have bought a number of pieces from Penchant. Amazing. All made with pride, love and professionalism"

Amazing and Professional

- Melanie Glynnis Fraser

"Truly beautiful jewelry and very friendly staff. The help they gave was amazing. Worth the 45 minute drive out of Cape Town to Franschhoek to visit this shop. Thank you for everything."

Beautiful Jewellery and Friendly Staff

- Diana

"Thank you SO MUCH to Jackie and everyone from Penchant Design for my absolutely incredibly unique engagement ring! You've absolutely exceeded my expectations in a way which I could not have possibly imagined!"

Exceeded My Expectations

- Grethe

"Beautiful modern and classic jewellery at this shop in Franschhoek. My lovely hubby purchased a tanzanite ring and earrings for me for our 30th wedding anniversary in August. Recommend you visit if you are in the region."

Beautiful, Modern and Classic

- Karen

The ring has been a great success and thank you to you amazing service. Georgie loves the ring.

Amazing Service

- Luke Purdon

"Jackie is an absolute blessing!  Her love for her talent compliments her talent even more.  Regtig jys ongelooflik goed!  Ons is baie bevoorreg om jo as ons ontwerper te kan he (ons is verseker nog nie kla nie)!  Opreg dankie vir jo harde werk met ons groot stap jy maak dit net soveel meer skitter met die skoonheid van die ring xxx"

Absolute Blessing

- Danielle

I LOVE my reset engagement ring. It is very very beautiful.

I Love it

- Joy Denton

"When my sister on that day told us to go in and check out what you guys were able to do, I did not for one second think that we would get exactly what we wanted. I mean, this was Franschhoek after all and I could only imagine the rich and famous being able to afford the jewellery that you probably offered. How wrong were we! From the moment you sat us down, and there were a lot of us, you were attentive, friendly, professional and really looked like you were interested in getting us what we wanted as opposed to trying to sell us the world. You instinctively knew what Lisa wanted and you got that for her. When you asked us on the Friday if we were still looking at other places we were amazed that you even thought that, you had totally won us over and we knew you would deliver something special. I think in the end of the day, Lisa is the one that ultimately is the final say in this and judging by how much she loves the ring, I can only say, BRAVO to you and Penchant designs. Please thank the rest of the staff as well as they are all superstars in our opinion! All the best to you and Penchant designs, you deserve all the success in the world. Cheers,"

Attentive, Friendly and Professional

- Deon & Lisa

"What an amazing experience! I will most definitely go back. The sales consultant was so kind and really knew what suited me best for my event. I wish all jewelry places could be like they are. Thank you also for the earrings you specially made for my baby girl back home, next time I'll bring her along ;)"

An Amazing Experience

- Mariaan

"Love your stuff!"


- Melanie

"I love this shop and its owners. Their designs are beautifully unique and classy. First port of call whenever I am in gorgeous Franschhoek."

I love this shop and the owners

- Carolyn

"everything is stunning!!!!!"


- Hannah

"I bought a set of chains and earrings of the exquisite and unique daisy range. This is so special because nowhere else do you get such a special design range. I will definitely go back for another special item. Christmas is around the corner and I am going to spoil myself with something special."

Special Design Range

- Toy

"Bought a couple of pieces at this store. The staff was totally amazing!!! So friendly and helpful, I would definitely recommend this store! Stop by if you get a chance, you won’t be disappointed!!"

You won't be disappointed

- Pauline

"That is the right word. I don 't like it - I love it. Many thanks for the warm welcome and professional love of diamonds. I feel it when wearing my rings. Why are you so far away? Why didn't I bought, in addition, the tanzanite ring? I definitely have to come back very soon for my 108 diamonds ring with tanzanite. love"

I don't like it, I love it

- Christine

"My husband and I visited Africa from Australia about a month ago and we bought a tanzanite and diamond daisy ring and it is stunning. The people in the shop were so lovely to work with. I absolutely love my ring and the workmanship is just amazing. Thank you for this beautiful ring."

The people in the shop were so lovely to work with

- Debbie

Thank you for Your Professional Service

I just want to say a heartfelt thank you for your incredibly professional and personal service during these trying times. Your devotion to your clients is making us feel like old friends. Thank you for the beautiful pendant. I fell in love with Penchant Design's unique designs 6 years ago and have been a faithful client since then. Every time, after looking at what is available in the market field, I find myself returning to you time and again because of the excellent service, the beautiful designs, and wonderful staff. The workmanship is just so good, the attention to every detail is always there. You can be so proud of your team and please convey my gratitude to each of them! Thank you for enabling us to experience joy in trying times and making it truly worthwhile to work hard and still receive some spoils in the form of precious and beautiful jewellery! That’s my story anyway!

- Linda